Refund Policy

At GorgeousGleam, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund process for eligible items.

Eligibility for Refunds

To be eligible for a refund, the item must be:

• Unworn, unused, and in its original condition
• In the original packaging with all tags attached
• Returned within 30 days of receipt

Please note that certain items, such as sale or clearance products, may not be eligible for refunds unless faulty.

How to Initiate a Refund

To request a refund, please contact our customer support team at [email protected] with your order number and reason for return. We will provide you with instructions and a return authorization if applicable.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service for returns, as we cannot be held responsible for items lost in transit.

Processing Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within 5-10 business days.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with details and photos of the issue. We will arrange a replacement or refund at no extra cost.

Non-Refundable Items

Gift cards, final sale items, and personalized products are not eligible for refunds unless required by law.

Contact Us

If you have any questions about our refund policy, please email us at [email protected]. We are here to assist you.